Payment Policy 

At LuxuryGlowFireplaces, we are committed to providing a secure and convenient payment process for all of our customers. This Payment Policy outlines the various payment methods we accept, our procedures for processing transactions, and important details regarding payment security. Please read this policy carefully before making a purchase through our website luxuryglowfireplaces.com, at our physical store, or through any other sales channel.

Policy Effective Date: January 16, 2025

Store Information:

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

  • Debit Cards: We accept debit cards with a Visa or MasterCard logo.

  • Digital Wallets: We accept payments through popular digital wallets such as Apple Pay, Google Pay, and PayPal.

  • In-Store Cash: Cash payments are accepted for purchases made in our physical store.

  • Other Payment Options: We may offer other payment options, which will be clearly displayed at the checkout.

2. Payment Processing

  • Secure Processing: All online payments are processed securely using industry-standard encryption technologies. We utilize third-party payment processors to ensure the confidentiality of your financial information. We do not store your credit card or payment details on our servers.

  • Authorization: When you place an order, your payment method will be authorized for the total amount of your purchase. This authorization may appear as a pending transaction on your account statement.

  • Capture: Your payment will be captured and debited from your account when your order is shipped or fulfilled.

  • Payment Confirmation: Upon successful payment, you will receive an order confirmation email or in-store receipt. Please keep this for your records.

  • Declined Payments: If your payment is declined, we will notify you immediately. You may need to contact your bank or financial institution to resolve the issue.

3. Pricing and Currency

  • Pricing Accuracy: We strive to ensure that all product prices are accurate. However, errors may occur. In the event of a pricing error, we reserve the right to cancel your order and refund your payment, or to contact you to confirm the corrected price and ask if you wish to proceed with the purchase.

  • Price Changes: We reserve the right to change product prices at any time without prior notice. Price changes will not affect confirmed orders.

  • Currency: All transactions will be processed in United States Dollars (USD).

  • Sales Tax: Applicable sales taxes will be added to your order total based on your shipping address or the location of our physical store.

4. Installment Payments & Financing

  • Financing Options: We may offer financing options for eligible purchases through third-party financial partners. These options will be displayed at the checkout, and terms and conditions may vary.

  • Installment Plans: We may offer installment payment options through third-party providers, allowing you to split the total purchase price into multiple payments.

  • Terms and Conditions: All financing and installment plans are subject to the terms and conditions of the respective third-party providers. Please review the specific terms and conditions before committing to a financing plan.

5. Refunds and Payment Reversals

  • Refunds: Refunds will be processed in accordance with our Refund and Returns Policy, which is available on our website at luxuryglowfireplaces.com/returns (replace with your actual returns policy link).

  • Original Method: Refunds will be credited back to the original payment method used for the purchase. We do not offer cash refunds for online purchases.

  • Processing Time: Refunds will be processed within 7-10 business days after we have received and inspected the returned item.

  • Payment Reversals: We reserve the right to reverse payments in cases of suspected fraud or unauthorized transactions. We will notify you if a payment reversal is necessary.

6. Payment Security

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt all sensitive information transmitted during online transactions.

  • PCI Compliance: We are compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the security of your payment data.

  • Third-Party Processors: We partner with trusted third-party payment processors to handle online transactions, minimizing the risk of data breaches.

  • Fraud Prevention: We employ fraud prevention measures to detect and prevent unauthorized transactions. Suspected fraudulent transactions may be canceled or placed on hold.

7. Billing Information

  • Accuracy: You are responsible for providing accurate billing information. Inaccurate billing information may result in delays or cancellations of your order.

  • Changes: If your billing information changes, please update your account or contact our customer service team as soon as possible.

8. Disputed Charges

  • Contact Us First: If you have any questions or concerns about a charge on your account, please contact our customer service team first so that we can address the issue promptly.

  • Chargebacks: Unnecessary chargebacks may result in a delay in your refund processing and may incur fees.

9. Contact Information

For any questions or concerns regarding our Payment Policy, please contact us: