Shipping Policy 

At LuxuryGlowFireplaces, we understand the importance of timely and reliable delivery. This Shipping Policy outlines our procedures for processing, packaging, and shipping your orders, ensuring a smooth and satisfactory experience. Please read this policy carefully before making a purchase through our website luxuryglowfireplaces.com, at our physical store, or through any other sales channel.

Policy Effective Date: January 16, 2025

Store Information:

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase.

  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.

  • Order Verification: We may need to verify your order details before processing, especially for new customers or large purchases. This could involve contacting you by phone or email.

  • Notification of Delays: If there are any anticipated delays in processing your order, we will notify you as soon as possible.

  • Order Status Updates: You will receive email updates on the status of your order, including confirmation of shipment and tracking information.

2. Shipping Options

We offer several shipping options to meet your needs, which may vary by location and product type:

  • Standard Shipping: Our standard shipping option is typically via ground service and delivers within 3-7 business days, depending on your location.

  • Expedited Shipping: We offer expedited shipping options, such as 2-day or overnight shipping, for faster delivery. Expedited shipping costs and delivery times will vary depending on your location.

  • In-Store Pickup: If you are local to our Clearwater Beach store, you may have the option of picking up your order in person. You will be notified when your order is ready for pickup.

  • International Shipping: We may offer international shipping to certain countries. International shipping costs and delivery times will vary depending on your location and local customs and import regulations.

3. Shipping Costs

  • Calculation of Shipping Costs: Shipping costs are calculated based on factors such as the products ordered, the shipping destination, the selected shipping method, and the weight and dimensions of the package.

  • Display of Shipping Costs: Shipping costs will be clearly displayed at checkout before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions on orders that meet certain criteria. These promotions will be clearly stated on our website and during the checkout process.

  • Additional Fees: You are responsible for all applicable taxes, duties, and fees associated with international shipping.

4. Delivery Times

  • Estimated Delivery Times: Estimated delivery times are provided for your reference and are not guaranteed. Delivery times may vary due to unforeseen circumstances, such as carrier delays, weather conditions, or incorrect shipping information.

  • Delivery Timeframes: Standard delivery time frames are typically 3-7 business days. Expedited shipping options provide faster delivery time frames.

  • Delivery Confirmation: You will receive a delivery confirmation email or notification once your order has been delivered.

  • Weekend and Holiday Delivery: Please note that shipping and delivery services may not be available on weekends and holidays.

5. Shipping Address

  • Accuracy of Shipping Information: You are responsible for ensuring the accuracy of your shipping address. Please double-check your shipping information at the time of order placement.

  • Changes to Shipping Information: If you need to make a change to your shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request, but changes are not guaranteed.

  • Incorrect Addresses: We are not responsible for delivery issues caused by inaccurate address information provided by the customer. Additional shipping fees may apply if the package is returned to us due to an incorrect address.

6. Packaging

  • Secure Packaging: We take great care to ensure that your items are packaged securely to prevent damage during transit. Items are protected with bubble wrap, packing peanuts, and appropriate packaging materials.

  • Packaging Materials: We utilize sturdy packaging materials to ensure the products arrive in excellent condition.

  • Environmentally Friendly Packaging: We strive to use environmentally friendly packaging materials whenever possible.

7. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking Method: You can track your order online using the provided tracking number on the shipping carrier’s website.

  • Tracking Updates: Tracking information may take up to 24 hours to appear on the carrier’s website.

8. Risk of Loss

  • Delivery Responsibility: All risk of loss and damage to the products you purchase passes to you upon delivery of your order to your designated shipping address.

  • Damaged Items: If your items are damaged during transit, please contact us immediately, and we will work with you to resolve the issue.

9. International Shipping

  • International Shipping Policies: We may offer international shipping to certain countries. International shipping costs and delivery times will vary depending on your location and local customs and import regulations.

  • Customs and Duties: You are responsible for all applicable customs duties, taxes, and fees associated with international shipping.

  • Delivery Time: International delivery times can vary significantly due to customs and local carrier delays.

  • Documentation: All required shipping documentation for international shipments is accurately completed, but customers are responsible for providing any customs documents.

10. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us:

11. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our services after the changes are posted indicates your agreement to the revised policy.

12. Legal Compliance

This Shipping Policy is intended to comply with all applicable laws and regulations. This Shipping Policy is governed by and construed in accordance with the laws of the state of Florida, United States. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.